Complaints Process

At Good or Bad Car Credit, we try to offer a great customer service however occasionally things do go wrong. We feel our customers should be able to approach us with their opinion concern or suggestion. Therefore please let us know. This gives us the opportunity to get things right.

What can i do?

If you are unhappy with our service, please let us know. To make this as easy as possible, there are a few ways for you to tell us your concerns.

By Phone: You can call the customer care team on 0800 0548 384 (Mon – Fri 09:30hrs- 16:30hrs)

By writing to us: You can write to us at FAO:

Customer Care Team,

Cheshire Motor Traders Ltd,

Multi Car Finance

Unit 9,

Globe Industrial

Estate, Spring Ln

Manchester

England

M26 2TA

By Email: You can email us at admin@goodorbadcarcredit.co.uk

What information should I include to ensure my concern is dealt with quickly?

Please make sure the following details are included:

Your full name

Your telephone number

Vehicle registration number

The name of the person or department you’ve dealt with

Detail your concerns or questions

What actions you feel we can do to put things right

The best method to contact you with details

We will look into your concerns as efficiently as possible and resolve matters within 8 weeks where possible. Queries processed through this procedure will be handled in accordance of the requirements in the Data Protection Act 1998.

If you are still dissatisfied with our final response or the update provided at eight weeks.

If a non-financial services related dispute arises that cannot be resolved between us within a reasonable timescale, you may refer the dispute to the free independent Advisory and Conciliation Service operated by Motor Codes, the government-backed, self-regulatory body for the motor industry.

For insurance and regulated credit agreement complaints you can contact the Financial Ombudsman Service. The Financial Ombudsman Service is free, independent and impartial.

The Financial Ombudsman Service consumer helpline is available on 0800 023 4567 or 0300 123 9123 or you can visit their website at www.financial-ombudsman.org.uk, email them at complaint.info@financial-ombudsman.org.uk or write to the Financial Ombudsman Service, Exchange Tower, London E14 9SR.

Get In Touch

Good Or Bad Car Credit

Unit 9, Globe Industrial

Estate, Spring Ln

Manchester

M26 2TA

Opening Hours

Quick Links

Authorised and regulated by the Financial Conduct Authority (FCA reference 747045)Good Or Bad Car Credit can introduce customers to lenders or finance providers and will receive a commission or fee for the introduction.Good Or Bad Car Credit do not charge the customer for this service. Good or bad car credit is trading name of Cheshire Motor Traders Ltd.Company Number 09360301 : ICO Number ZA189395 : Vat Number 237760392

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