Frequently asked questions.
Look through some of our frequently answered questions.
Finance & Payments
What types of car finance do you offer?
We offer both Hire Purchase (HP) and Personal Contract Purchase (PCP) finance options.
Hire Purchase (HP):
You pay fixed monthly installments over an agreed term. Once the final payment is made, the car is yours.
Personal Contract Purchase (PCP): This option offers lower monthly payments with the flexibility to either return the car, upgrade, or make a final balloon payment to keep the vehicle at the end of the term.
Our team can help you choose the best option based on your budget and driving needs.
How long does it take to get approved?
Rates vary based on your credit profile and the lender’s criteria.
Our panel offers rates starting from 9.9% APR, but this can be higher for those with poor credit.
We’ll always give you a personalized quote before you proceed.
Will applying affect my credit score?
Most customers receive a decision within minutes of applying.
Can i apply for finance with bad credit?
Yes!
We work with a large panel of lenders who cater to all credit profiles, including those with bad credit, CCJs, defaults, or no credit history.
Vehicle & Delivery
Do you deliver cars nationwide?
Yes, we deliver vehicles across the UK, so you can complete the process from the comfort of your home.
Can i drive away the same day?
Yes, in many cases, once your finance is approved and documents are complete, you can drive away the same day.
Are the cars inspected or come with a warranty?
Yes, all cars undergo full checks before delivery and come with a standard warranty for your peace of mind.
What documents do i need to buy a car?
Typically, you’ll need:
A valid UK driving licence
Proof of address (utility bill or bank statement)
Proof of income (recent payslips or bank statements)
Warranty & Protection
Do your cars come with a warranty?
Yes, every car comes with a standard warranty as part of your purchase.
What does the warranty cover?
It covers most mechanical and electrical components, offering protection against unexpected repair costs. Full details will be provided with your vehicle.
Can i extend or upgrade the warranty?
Yes, we offer extended warranty packages for additional peace of mind. Ask our team for options when finalising your deal.
Legal & Regulatory
Are you authorised by the Financial Conduct Authority?
Yes, we are fully authorised and regulated by the Financial Conduct Authority (FCA), ensuring transparency and compliance with all regulations.
Do you charge any fees for your service?
No, our service is completely free for customers. We may receive a commission from the lender, but this does not affect the rate you pay.
Can i cancel my finance agreement within 14 days?
Yes, we offer extended warranty packages for additional peace of mind. Ask our team for options when finalising your deal.
Aftersales & Support
What happens if i have a issue with the car?
Yes, we are fully authorised and regulated by the Financial Conduct Authority (FCA), ensuring transparency and compliance with all regulations.
How do i contact customer support?
You can reach us via:
Phone: 0800 054 8384
Or use the contact form on our website.
Can i return or exchange the car?
Yes, we offer extended warranty packages for additional peace of mind. Ask our team for options when finalising your deal.
Still have questions?
Get answers quicker, use our livechat to speak directly to a member of our team.